Primo Water North America Proudly Recognizes its International Bottled Water


Created in 2006, the IBWA Directors’ Award recognizes members whose advocacy, commitment, and actions on behalf of IBWA—and the bottled water industry—have achieved clear and measurable results for both IBWA and the bottled water industry as a whole. Tom Condon is responsible for the design and troubleshooting of water processing equipment, spring water source evaluations, and technical improvement of processes and controls at Primo Water North America. Tom has also served on and contributed to several other IBWA committees and sub-committees, including the Virus/Microbial Subcommittee, Packaging Subcommittee, Audit Program Evaluation Team, Gray Areas Task Force, and Pilot Plant Task Force, among many others. He was instrumental in assisting the association in addressing complex technical and regulatory issues.

“We feel incredibly fortunate to benefit from the depth of knowledge from team members like Tom,” said Dave Muscato, President of Primo Water North America. “With more than 40 years of experience in the bottled water industry, Tom has brought his expertise to every aspect of our processes and controls to ensure that our spring water is sourced in a sustainable manner and that our customers receive the highest quality water solutions and products. I can’t think of a more deserving individual for this award.”

When it comes to customer service in the bottled water industry, nobody exemplifies it better than route salespeople. They are truly on the front lines every day serving our customers – which is why the IBWA recognizes outstanding performance in this critical industry category. The determination of the award is based on performance in multiple areas, including revenue, volume, serve rate, stops per day, customers per route and penetration, among other categories. Jon Cleaver offers and sells the Company’s full portfolio of products and consistently looks for opportunities to increase revenue on his route. A top performer in all sales initiatives, Jon is very proactive and strives to anticipate customers’ needs.

Muscato commented, “Jon has a great rapport with his customers, managers and peers. With his calm demeanor, courtesy and professionalism, he is quick to participate in huddle discussions and share the knowledge he has accumulated as a 13-year Alhambra veteran. Jon treats his route as if it were his personally-owned small company, taking full accountability for all aspects of the business. He is a vocal leader, promoter of a strong safety culture, and an invaluable asset in the Sacramento branch.”

The IBWA Plant Manager of the Year Award recognizes the hard work and dedication that plant managers exemplify for their companies and the bottled water industry. A plant manager makes a tremendous impact in achieving business goals and objectives. Monika Morgan manages both the Kent, Washington and Portland, Oregon plants and…



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